Massachusetts Crowd Manager Certification Online – WAIT'N | Omni-Channel Crowd Management

IN MASSACHUSETTS, A STATE CERTIFIED CROWD MANAGER IS REQUIRED TO BE ON DUTY, AT ALL TIMES, WHENEVER A BAR, RESTAURANT, NIGHTCLUB, OR DISCO IS OPEN.

We designed this article to help businesses better understand the State of Massachusetts crowd manager certification requirements, including where and how to obtain certification. If you're operating or opening a bar, restaurant or nightclub in the state of Massachusetts, or you work in the hospitality industry as an operations manager or security staff, you'll find information here about how to obtain certification yourself, online for free. 


In Massachusetts, crowd-managers are currently required to obtain state certification every 3 years. Certification consists of training in fire-safety, and the responsibilities of a crowd-manager, including to fill out the fire-safety checklist every shift. 

In Massachusetts, applicants for certification complete a 1 hour online training course, followed by an exam. If the applicant passes the exam, they are eligible to print their crowd-manager certificate.  Crowd managers must apply individually for certification, using a unique email address and account credentials--multiple employees cannot share the same email address. Other Frequently Asked Questions about the online training course are available here

After completing the training, and printing the certificate, the business should keep a copy on file for each crowd manager employee.