EFFICIENT BAR, TAVERN AND NIGHTCLUB WAITLIST MANAGEMENT CREATES SUSTAINABLE SALES GROWTH, INCREASES GUEST SATISFACTION, DRIVES REPEAT BUSINESS, AND REDUCES OCCUPANCY OVERAGES, WITH LESS MANAGEMENT HEADACHES AND LOW OVERHEAD
It's true that a long line outside your business signals your popularity. However, when the wait is inefficient and lengthy, customers will get frustrated, give up, and go elsewhere. Eliminate the risk of losing customers, and instead of forcing them to just stand in line, invite them to take advantage of your other services while they wait. Don't miss out on sales because your wait is long and non-transparent.
Make your customers happy with WAIT'N, the digital waitlist management app designed for bars and nightclubs. Learn how WAIT'N reduces no-shows, improves customer service & builds your repeat business.
STAFF DASHBOARD (FEATURES INCLUDE): crowd management tools like a digital counter and counting-sensor integrations, no-show reduction tools like customer geo-location and last check-in times, and customized high-visibility confirmation codes for identifying paged customers from a distance.
Capture name, SMS, and party size when a guest is added to your waitlist:
Dashboard shows critical waitlist management, and crowd management info
When you're ready for the guest to return, send them an SMS alert in seconds!
Bar and nightclub waitlist management is different than restaurant waitlist management--when you're busy and operating at capacity, you might have guests standing in a first-come first-serve line outside the door. With WAIT'N it's easy to get these guests onto a digital waitlist, so that they don't have to stand in an inefficient line. Lines might convey popularity, but they also tell potential customers that you're not ready to serve them. WAIT'N changes the way that people wait for popular venues.
Once a customer is added to the waitlist, they receive a confirmation SMS with a link where they can view updates about their place in line in real-time, including their expected wait time, and how many parties are on the list and in front of them. In addition, the customer page conveys important information to the guest about your venue, such as your operating hours or online ordering options, and also allows the guest to modify and update the information they provided to staff, such as the size of their group. Allowing the guest to update their own information if a new friend is expected to join or leave their party saves your employees' time so that they can remain focused on crowd management. When you're ready for the guest, send them an SMS alert that includes an easy to identify confirmation code with the tap of a button. Confirmation codes make it easier to identify paged groups from a distance, before names can be heard or read.
Guests love being able to do something else while they're waiting, and they love establishments that value their time. When guests can monitor their place in line, they are much more likely to return that night, because they can plan their evening around how fast your line is moving (even when you have a very long wait!) Some guests won't return, but because you've left such a positive impression on them, they're much more likely to feel comfortable about trying your establishment again in the future.