ABOUT US – WAIT'N | Omni-Channel Crowd Management


Established in Cambridge, MA during the summer of 2017,  WAIT'N started as a waitlist app designed with the bar, restaurant and nightclub industry in mind--establishments that usually don't take reservations, operate at capacity, and usually have queue lines on busy nights.

More than just a waitlist app, WAIT'N combines crowd counting technology with waitlist management features into a real-time omni-channel crowd-management platform that allows crowd-managers to work from iPhone.

Our platform integrates with AI enabled cameras and people counting sensors to automatically count the occupancy of a venue, process the data, and deliver it to users who can use it, all in real-time.

True to our customer-service origins, our interactive Guest APP and service-point has been designed from the ground up to deliver the most informative and interactive customer experience, proven to nearly eliminate 'balking' and 'walk-outs' while increasing customer retention. 

We're not only improving our technology, we're also constantly researching local fire-code and licensing requirements in order to innovate features that make crowd management and crowd counting more efficient and less risky.  With the ongoing COVID-19 Pandemic, and recovery effort, we are staying informed of changing facilities requirements while researching and developing novel solutions for new queue and crowd management challenges.